All case studies
Myst Lounge

Nightlife

Myst Lounge

A complete reposition — visual identity, table reservations and a guest list system that scales.

  • Brand
  • Web
  • Automation

+148%

Reservations

Industry

Nightlife

Engagement

Brand · Web · Automation

Timeline

90-day operating window

Headline result

+148% Reservations

The challenge

What we walked into.

Myst was operating like three different venues depending on the night, with a tired brand and a guest-list process run through text threads. Bottle service margin was leaking, and the door experience didn't match the price point.

The approach

How we ran it.

Three coordinated workstreams, one senior team — sequenced so the first win was visible before week six.

01

Workstream 1

Identity reposition

Repositioned around an upscale, design-forward nightlife experience, with a visual language that could carry across web, in-venue and social.

02

Workstream 2

Table & bottle flow

Built a reservation system with tiered table pricing, bottle pre-selection and deposit capture — feeding straight into the host CMS.

03

Workstream 3

Guest list automation

Replaced the text threads with a promoter portal, QR check-in and revenue attribution by promoter, table and night.

Measurable results

The numbers that moved.

No vanity metrics. Every figure below is tied to revenue, pipeline, or operational throughput — measured against pre-engagement baselines.

Outcomes after 12 months

+148%

Reservations

+71%

Bottle service revenue

32

Active promoters tracked

The compounding effect

What it unlocked.

The work didn't end at handoff — it became the operating system the team runs every day.

— ParkWest engagement notes

The reservation and promoter stack is now licensed across two sister venues, with reporting consolidated into a single weekend revenue dashboard.

More work

Keep reading