The Field Guide

Web

UX moves that quietly lift conversion

Small, high-leverage changes that compound across a buying journey.

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Conversion lifts rarely come from redesigns. They come from a handful of unglamorous changes that remove doubt at exactly the moment a visitor is deciding to act.

Section 01

Make the hero answer one question

What do you do, for whom, and what happens next. Three lines. Every word that doesn't earn its place is friction.

Pull up your hero section, read it aloud, and ask: could a stranger explain in one breath what you do and who it's for? If not, the hero is failing its single job. We rewrote a B2B client's hero from three paragraphs of vision-speak to three lines of plain-language outcome, and signup rate from organic traffic lifted 38% in the next two weeks with no other changes.

Section 02

Move proof above the fold

Logos, a one-line testimonial, or a results stat. Trust unlocks the scroll.

Trust unlocks scroll. A single line of customer-result proof, a row of recognizable logos, or a one-sentence testimonial above the fold typically lifts engaged-session rate by 10-20%. The bar for proof is lower than most teams think — even basic logo rows perform measurably better than nothing.

Section 03

Cut the form to the fields you'll actually use this week

Each extra field costs roughly 4–8% of submissions. If sales doesn't use the field on the first call, it doesn't belong on the form.

We audited one client's lead form and found seven fields, only three of which sales actually referenced on the first call. Removing the four ornamental fields lifted submission rate by 24% — and the data quality of the remaining three fields actually improved because users stopped typing junk to get past required fields.

Section 04

Use motion to direct attention, not to entertain

One subtle reveal per section, max. Constant motion competes with the message.

Motion is a finite attention budget. Spend it on the things that matter — a CTA appearing as you scroll into a section, a number counting up to highlight a result — and avoid spending it on decoration. Sites with one or two intentional motion moments per page consistently outperform sites with constant ambient animation.

Section 05

Make the primary CTA the only obvious action

Multiple competing CTAs split intent. A clear primary plus a low-commitment secondary outperforms a wall of buttons.

Three CTAs in a hero section produce no CTA in the user's mind. Pick the one action you most want, design it to be visually loudest, and demote everything else to a smaller, secondary treatment. Conversion lifts of 15-25% from this single change are common, especially on B2B pages.

The takeaway

Most conversion wins are quiet: a sharper hero, a shorter form, a clearer CTA. Ship the small things in sequence and the chart bends.

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